Dear Mr. Scott,
I just had to let you know how much we appreciate your willingness to assist with our recent dining room purchase. Michele was so patient and helpful in choosing the furniture and fabric and keeping us up to date on the order. The service and customer satisfaction we experienced was nothing short of amazing! You made what could have been a difficult purchase, a true pleasure. J. Conn Scott customer service and design should be the benchmark to which other businesses should strive. Our thanks to you and Michele.
-Customers Frank and Sally Combs
Best furniture store, bar none, on the East Coast!!! Once you visit you’ll never go to another store!
-Robin Dole: Reston, Virginia
Mr. & Mrs. Scott,
I wanted to let you know how much I love the furniture we purchased from J Conn Scott. It’s a pleasure having such beautiful, high quality pieces that have given my new home the look I was hoping for. I can’t say enough about the patient help and the lengths you go to for your customer. I was so appreciative of such personalized service, from selecting fabrics, arranging for special features like adding nail heads to my sofa and loaning furniture to help me with my vision. Service is obviously your forte, as is readily apparent from everyone I came into contact with there.
I especially I want to thank you for two very generous things. Offering to take back my kitchen table & chairs when I momentarily thought I should’ve selected the other color after delivery. The other situation was with an outside contractor that didn’t satisfy my expectations on the job they did. Although you’ve used them many times and haven’t previously had any issues you ran interference unexpectedly, when you didn’t have to. Generously, the cost to me was adjusted. I only hope not at your expense. Thank you!
Last but not least, Michele Dale. My wonderful sales person. She has the patience of a saint, I know I tested that patience for sure. She went above and beyond with assistance, suggestions, attention to detail and even bringing items to the house. I think you’re very fortunate to have such an employee, it was my good fortune that you do. She’s a special lady.
I look forward to the possibility of furnishing my living room and bedroom from your store in the near future.